Shipping policy
All orders are custom built kits, most items will take One to Two weeks to ship. Swanson Ag Tech will communicate with you after the order is completed for an estimated shipping date.
After the product has shipped delivery can take between 3 and 7 days.
Refund policy
As kit items are custom built and every effort is made to get the right product for your needs there will be a 10% charge on returns within 30 days of purchase. Shipping for returns will be covered by the customer and items cannot be returned without preauthorization.
To begin a return please contact cody@swansonitc.com for instruction. Returns will not be accepted without prior communication.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.